Pre-Sales Engineer

Location: Fremont, CA

Department: Engineering


Responsibilities

  • Take ownership of customer issues reported and see problems through to resolution in quick turnaround.
  • Make necessary research, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams, as well as support escalation to various vendors.
  • Provide prompt and accurate feedback to customers as well as internal teams.
  • Ensure proper recording and closure of all issues, prepare accurate/timely reports and document in the form of knowledge base tech notes.
  • Assistance internally for the daily RMA repair, coordination and follow-ups.

Qualifications

  • BS degree in Information Technology, Computer Science or equivalent
  • Working experience in enterprise technical support, IT support or as a technical engineer
  • Basic knowledge of HPC, Cloud, Big data, etc
  • Knowledge in cluster management s/w and GPU/CUDA
  • Experience in Unix/Linux CLI
  • Strong h/w knowledge of x86 server platforms and related components
  • Strong h/w troubleshooting and problem-solving skills
  • Excellent client-facing skills
  • Excellent written and verbal communication skills

Compensation

  • Competitive salary, health insurance, life insurance, vacation, personal/sick leave, and 401(k) plans

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