Technical Support Engineer

Location: Fremont, CA

Department: Engineering


  • Take ownership of customer issues reported and see problems through to resolution in quick turnaround.
  • Make necessary research, troubleshoot and identify solutions to resolve customer issues.
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams, as well as support escalation to various vendors.
  • Provide prompt and accurate feedback to customers as well as internal teams.
  • Ensure proper recording and closure of all issues, prepare accurate/timely reports and document in the form of knowledge base tech notes.
  • Assistance internally for the daily RMA repair, coordination and follow-ups.


  • BS degree in Information Technology, Computer Science or equivalent.
  • Working experience in enterprise technical support, IT support or as a technical engineer.
  • Basic knowledge of HPC, Cloud, Big data, etc.
  • Knowledge in cluster management s/w and GPU/CUDA.
  • Experience in Unix/Linux CLI.
  • Strong h/w knowledge of x86 server platforms and related components.
  • Strong h/w troubleshooting and problem-solving skills.
  • Excellent client-facing skills.
  • Excellent written and verbal communication skills.

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