Global Warranty Coverage
On-Site Technical Support
Beyond our Standard Service Contract, AMAX can arrange for On-Site Technical Support at your location, anywhere in the world. Time frame for repair service levels include four-hour or next-day response, and the duration of the support contract can range from one to multiple years.
Global On-Site Support Plans
Whether providing a total solution of hardware, OS and IT support and consulting, or more basic warranty service for price sensitive projects, AMAX offers three on-site support solutions ranging from Silver to Platinum coverage. Available services are based on your requirements and desired on-site response times/coverage periods.
Silver Support On-Site Coverage - 9-5 Next Business Day On-Site Response
Help Desk Support is available Monday through Friday, 9:00 AM to 5:00 PM local time, excluding holidays. A service technician will arrive on-site the next business day after final diagnosis is completed and the replacement part is at the site. Available in one to three year service contract options.
Gold Support On-Site Coverage - 24/7 Next Business Day
We will provide Help Desk Services and On-Site Support Services with NBD On-Site Response, every day including holidays. A Service Technician will arrive on-site the next business day after we receive your service request, complete final diagnosis, and the replacement part is received. Business days are Monday-Friday, 9:00 AM to 5:00 PM local time, excluding holidays. Available in one to three year service contract options.
Platinum Support On-Site Coverage - 24/7 4-Hour On-Site Response
We will provide Help Desk Services and On-Site Support Services with 4-hour On-Site Response, every day including holidays. When on-site service is needed, a Service Technician will arrive within 4 hours of the final diagnosis of the service issue. Available in one to three year service contract options. With Platinum Support, a spare parts kit is required at site.