Global Logistics and Service

From the points of origin to the points of consumption, AMAX helps you to speed the flow and continuity of your finished products across the globe – safely, quickly, and at the lowest possible costs. We implement pre-emptive quality measures that minimize repairs, returns, warranty service costs, and service lead times.

AMAX provides after-market support services that extend RMA and logistics programs – including refurbishment, remanufacturing, replacement, and recycling.

Global Logistics and Service

From the points of origin to the points of consumption, AMAX helps you to speed the flow and continuity of your finished products across the globe – safely, quickly, and at the lowest possible costs. We implement pre-emptive quality measures that minimize repairs, returns, warranty service costs, and service lead times.

AMAX provides after-market support services that extend RMA and logistics programs – including refurbishment, remanufacturing, replacement, and recycling.

Global distribution

  • Trade compliance analysis
  • HTS and ECCN classification for tax and export control
  • Regional inventory hub management
  • Carnet and temporary import management
  • Import & Exporter of record service
  • Customs clearance and documentation
  • Global drop shipments

Order fulfillment and processing

  • Pre-ship staging and testing
  • Configure-to-Order
  • Commercial Invoice and packing slip generation
  • Demo or Evaluation unit management

Customer service and support

  • Multi-channel interaction help desk
  • On-going technical support
  • Troubleshooting and assistance
  • Case management and resolution

Warehouse and shipping

  • Storage and warehousing in global locations
  • Boxing, palletizing, crating
  • Inbound / outbound freight and transportation

Warranty and field support

  • Standard and extended warranty contracts
  • On-site installation and deployment
  • On-site break/fix

Repair and spares programs

  • Warranty repair
  • Advance replacement
  • Product refurbishment
  • ETN (Equivalent to New) program
  • Field replaceable unit and spare management
  • On-site spare parts management
  • Spare parts depot from over 700 global locations with 2-hour, 4-hour, or next-business-day SLAs
  • Global depot network and spares inventory requirement modeling
  • Defective asset recovery
  • Rework, certify, restock, disposal, recycling

Learn more about our services

New Product Introduction


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Supply Chain Management


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Manufacturing Operations


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Business Support


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Rack Integration


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